Returns & Refunds Policy – Tavi Hampers

At Tavi Hampers, we take great care in preparing and packaging our hampers to ensure they arrive in perfect condition. As our products contain perishable food items, our returns policy reflects the nature of the goods we sell.

Non-Returnable Items

Due to food hygiene and safety regulations, we are unable to accept returns on perishable goods or any food items that have been opened or unsealed. This includes hampers, fresh produce, baked goods, confectionery, and chilled items.

Under the Consumer Contracts Regulations 2013, perishable goods and sealed goods which are not suitable for return for health protection or hygiene reasons are exempt from the standard 14-day cancellation period.

Damaged or Faulty Goods

If your order arrives damaged, faulty, or not as described, please contact us within 48 hours of delivery at info@tavihampers.co.uk  with:

• Your order number

• A description of the issue

• Clear photographs of the damage

We will review the issue promptly and, where appropriate, offer a replacement or refund.

Incorrect Delivery Details

Please ensure all delivery information is correct at the time of ordering. We cannot accept responsibility for orders delivered to an incorrect address provided by the customer.

Cancellations

Orders may be cancelled up to 48 hours before the scheduled dispatch date. Once an order has been dispatched, it cannot be cancelled due to the perishable nature of our products.

If you have any concerns at all, please get in touch — we’re always happy to help.