1. Introduction
These Terms & Conditions (“Terms”) apply to all purchases made through the Tavi Hampers website (tavihampers.co.uk). By placing an order with us, you agree to these Terms.

Tavi Hampers
11 Swelltor Drive, Tavistock, Devon, PL19 8GF
Email: info@tavihampers.co.uk

2. Ordering & Payment
All orders are subject to acceptance and availability. Once you place your order, we will confirm by email. Payment is taken at checkout.

3. Delivery
We aim to dispatch orders as stated on the site. Delivery times are estimates and may vary during busy periods.

4. Returns & Refunds
Because our products contain perishable food items, and for health and hygiene reasons, we cannot accept returns or offer refunds for change of mind once an order has been dispatched and delivered.

However, if your order arrives damaged, faulty, incorrect, or materially not as described, please contact us within 48 hours of delivery via email: colin@thetavibrand.co.uk with:

• Your order number
• A description of the issue
• Clear photos of the damage or fault

We will assess your case and, where appropriate, offer a replacement or refund.

5. Consumer Rights
Nothing in these Terms affects your statutory rights under UK consumer law, meaning you still have rights if goods are faulty or not as described.

6. Privacy & Data Protection
Your use of personal information is governed by our Privacy Policy available here: [link to your Privacy Policy page].

7. Changes to Terms
We may update these Terms from time to time and will post the updated version on our website.

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